Support
| Type | Period | Expires | Response | Description |
|---|---|---|---|---|
| FREE | ||||
| Web | 60 Days | 60 Days | within 12 hrs | Free Support is good for 60 days starting on the purchase date. |
| Web | No limit | n/a | No response | This support option is good if you do not need a response back about an issue and you just want to report a problem. |
| PAID | ||||
| Phone Email Web |
One Incident | Once Used | within 12 hrs | Includes telephone & web support. |
| Phone Email Web |
One Year | One Year | within 12 hrs | Includes priority telephone & web support, free updates, discounts on major upgrades. |
Read below prior to contacting support.
Tech Support is available Monday - Friday 8am-5pm Pacific Time (Excluding Holidays)
Phone
Online Support
If you would like support and you are out of your free support period, please go to our web site and order one of the support options.
When calling, if you get voice mail, leave a message or use our online support form. When leaving a message please include your company name, your name, email address, phone number, product your are calling about and the description of the problem.
The Annual Support plan includes the following benefits:
Unlimited number of priority access technical support for a twelve month period. (Does not include training or consulting services).
Access to our Support Team by telephone or e-mail at the highest priority level.
A 10% discount on custom development, custom reports, and custom forms.
A 20% discount on product upgrades (maintenance updates are free). Only applies to companies that keep their support agreement current and regular.
A 10% discount on On-Site training, and other applicable hourly shop rates.
A higher priority in the "custom jobs" queue.
Remote diagnostic, when and where available.International users may call during our regular support hours. All messages left by international users will be returned via email.